Chalk Talk
Refund Policy
Last updated October 27, 2026 · hello@teamchalktalk.com
- Plans are one-time passes, not subscriptions. Nothing renews by itself.
- Cancel any time from the Plan tab. The whole months you haven't used come back to the card they were paid with.
- Bought the wrong thing, or twice? Email us within 14 days for a full refund.
What you're buying
A Team or Team Pro pass covers one team for a season (four months) or a year (twelve months) from the day you buy it. A Club plan covers every team in a club for a year, priced per team. New teams get a free week of Team Pro first, with nothing to pay and nothing to cancel. Prices are in US dollars; sales tax is added where it applies.
A pass never renews on its own. You get an email before it ends, and the team goes back to the free plan (the board and 3 saved plays) if you don't buy another. Nothing is deleted when a pass ends.
Cancelling a pass
On the dashboard's Plan tab, press Cancel. You're refunded the unused whole months: the month you're in isn't refunded, every full month after it is. The plan ends right away and the team keeps everything on the free plan.
The refund goes back automatically to the card the pass was paid with, through Stripe, and usually shows on your statement within 5 to 10 business days depending on your bank. Sales tax is refunded in the same proportion. When coaches split a pass, each coach's share is refunded to their own card in that same proportion.
A club director cancels a club plan from the club page; the unused whole months of each team's year are refunded the same way.
Mistakes
If you bought a pass by mistake, bought it twice, or picked the wrong plan, email hello@teamchalktalk.com within 14 days of the purchase and we'll refund it in full or switch it to the plan you meant.
If something went wrong
If a feature you paid for didn't work and we couldn't fix it, tell us and we'll refund the time it didn't work. Please write to us before asking your bank for a chargeback; we answer within a day or two and refunds are quick.
Contact
hello@teamchalktalk.com, or the Help page when you're signed in. Payment questions there are marked "Plans and payments" so they reach us first.